tvs71 Privacy Policy

tvs71 ("tvs71", "We", "Us", "Our") operates the tvs71 online betting and casino platform, accessible at tvs71.io (the "Platform"). This Privacy Policy ("Policy") describes how tvs71 collects, uses, stores, discloses, and protects the personal information of individuals ("Players", "Users", "You") who access or use the Platform.

We are committed to handling your personal data responsibly and in accordance with applicable data protection standards. This Policy applies to all personal data collected through the tvs71 website, mobile browser experience, customer support channels, and any other touchpoint associated with the Platform.

This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which govern your use of the Platform. In the event of any conflict between this Policy and any other document, this Privacy Policy shall prevail with respect to data protection matters.

For any privacy-related enquiries, you may contact us directly at: [email protected]

2.1 Information You Provide Directly. When you register an account, complete verification processes, make deposits or withdrawals, contact our support team, or interact with any form or feature on the Platform, you may provide us with the following categories of personal data:

• Identity Data: Full legal name, date of birth, gender, national identity card (NID) number, passport number, or other government-issued identification details;
• Contact Data: Email address, mobile phone number, residential address including city, district, and division (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi);
• Financial Data: bKash account number, Nagad account number, Rocket account number, Upay account number, bank account details (Dutch-Bangla Bank, City Bank, BRAC Bank, or other supported institutions), and records of all deposits, withdrawals, and betting transactions;
• Account Credentials: Username and encrypted password (we never store passwords in plain text);
• Verification Documents: Photographs or scans of identity documents submitted for KYC purposes.

2.2 Information Collected Automatically. When you use the tvs71 Platform, certain technical and usage data is collected automatically through cookies, server logs, and analytics tools:

• Technical Data: IP address, device identifier, device type (mobile, tablet, desktop), operating system version, browser type and version, network type, and mobile carrier;
• Usage Data: Pages and sections of the Platform you visit, games you play, bets you place, session start and end times, clicks and navigation patterns, search queries within the Platform, and feature interactions;
• Location Data: General geographic location inferred from your IP address (country and city level only — we do not collect precise GPS coordinates).

2.3 Information from Third Parties. We may receive personal data about you from third-party sources in limited circumstances, including:

• Identity verification and KYC service providers who assist in confirming your identity and age;
• Payment processing partners (bKash, Nagad, Rocket, Upay, and partner banks) who confirm transaction status and flag potentially fraudulent payment activity;
• Fraud prevention and anti-money laundering (AML) screening services.

3.1 Account Management. We use your identity and contact data to create and maintain your tvs71 account, verify your identity and age (21+ requirement), authenticate your login sessions, and communicate essential account-related information such as password resets, deposit confirmations, and withdrawal notifications.

3.2 Payment Processing. Your financial data is used solely to process deposits and withdrawals through your registered bKash, Nagad, Rocket, Upay, or bank account, to maintain accurate transaction records, and to investigate payment disputes or discrepancies.

3.3 Legal and Regulatory Compliance. tvs71 is obligated to collect and retain certain personal data to comply with anti-money laundering (AML) obligations, know-your-customer (KYC) requirements, and any lawful requests from competent authorities. This includes verifying the source of funds for large deposits and reporting suspicious transactions where legally required.

3.4 Platform Security and Fraud Prevention. Technical data including IP addresses, device fingerprints, and session logs are used to detect and prevent unauthorised account access, identify unusual betting patterns that may indicate fraud or abuse, enforce our one-account-per-player policy, and protect the integrity of the Platform and all players on it.

3.5 Responsible Gaming. Usage data including betting frequency, session duration, deposit patterns, and game history is monitored to support our responsible gaming obligations. If our systems identify patterns consistent with problem gambling behaviour, we may use this data to trigger player protection measures such as account alerts, spending limit suggestions, or proactive outreach from our support team.

3.6 Service Improvement and Analytics. Anonymised and aggregated usage data helps us understand how players navigate the Platform, which games are most popular, where technical issues arise, and how the overall user experience can be improved. This analysis does not identify individual players.

3.7 Marketing Communications. With your explicit consent, we may use your contact data to send you promotional offers, bonus notifications, and news about new games and features at tvs71. You may withdraw your consent for marketing communications at any time by contacting our support team or using the unsubscribe option in any promotional email.

tvs71 processes your personal data only where we have a valid legal basis to do so. The legal bases on which we rely are as follows:

• Performance of a Contract: Processing that is necessary to provide the tvs71 service to you — including account registration, deposits, withdrawals, and gameplay — is carried out on the basis that it is required to perform the contract between you and tvs71 (as set out in our Terms & Conditions);
• Legal Obligation: Processing required to comply with applicable laws and regulations — including KYC verification, AML reporting, and data retention obligations — is carried out on the basis of legal obligation;
• Legitimate Interests: Processing for fraud prevention, platform security, service improvement, and responsible gaming monitoring is carried out on the basis of our legitimate interests in operating a secure and fair platform, provided those interests are not overridden by your privacy rights;
• Consent: Processing for direct marketing communications and non-essential analytics cookies is carried out on the basis of your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5.1 Service Providers. tvs71 engages a limited number of trusted third-party service providers who assist in operating the Platform. These providers may process your personal data only on our behalf and strictly in accordance with our instructions. Categories of service providers include:

• Identity verification and KYC providers;
• Payment processing partners (bKash, Nagad, Rocket, Upay, and partner banks);
• Game content providers (Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Ezugi, Microgaming) — these providers receive only the technical session data necessary to deliver game content and do not receive your identity or financial data;
• Fraud prevention and AML screening services;
• Cloud hosting and data storage infrastructure providers;
• Customer support platform providers.

5.2 Legal Disclosures. tvs71 may disclose your personal data to law enforcement agencies, regulatory authorities, courts, or other government bodies where we are legally required or permitted to do so — for example, in response to a lawful court order, to prevent or detect crime, or to comply with AML reporting obligations.

5.3 Business Transfers. In the event of a merger, acquisition, restructuring, or sale of all or part of the tvs71 business, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify affected players via the registered email address in advance of any such transfer and will ensure that the receiving entity is bound by data protection obligations no less stringent than those in this Policy.

5.4 No Sale of Data. tvs71 does not sell, rent, lease, or otherwise commercially exploit your personal data to third-party advertisers, data brokers, or marketing companies under any circumstances.

6.1 What Are Cookies. Cookies are small text files placed on your device when you visit a website. tvs71 uses cookies and similar technologies (such as local storage and pixel tags) to operate the Platform, remember your preferences, maintain your login session, and collect anonymous analytics data.

6.2 Types of Cookies We Use.

• Strictly Necessary Cookies: These are essential for the Platform to function. They enable core features such as login session management, security, and payment flow continuity. These cookies cannot be disabled;
• Functional Cookies: These remember your preferences such as language settings, display preferences, and previously viewed game categories to provide a more personalised experience;
• Analytics Cookies: These collect anonymised data about how visitors use the Platform — such as which pages are visited most frequently and where navigation errors occur — to help us improve the service. Analytics cookies are only placed with your consent;
• Marketing Cookies: These track your interaction with promotional content to measure the effectiveness of our marketing campaigns. Marketing cookies are only placed with your explicit consent.

6.3 Managing Cookies. You can control and delete cookies through your browser settings at any time. Please note that disabling strictly necessary cookies will impair the functionality of the tvs71 Platform and may prevent you from logging in or completing transactions. Disabling analytics or marketing cookies will not affect your ability to use core Platform features.

7.1 Retention Principles. tvs71 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We do not retain data beyond what is required for these purposes.

7.2 Retention Periods. The following indicative retention periods apply to the main categories of personal data we hold:

• Account and Identity Data: Retained for the duration of your active account relationship with tvs71, plus a minimum of 5 years following account closure — to comply with AML record-keeping obligations;
• Financial Transaction Records: Retained for a minimum of 5 years from the date of each transaction, in accordance with financial record-keeping requirements;
• KYC Verification Documents: Retained for the duration of the account relationship plus 5 years following account closure;
• Usage and Technical Data: Retained for up to 24 months from the date of collection, after which it is anonymised or deleted;
• Support Communications: Retained for up to 3 years from the date of the interaction;
• Marketing Preference Records: Retained for the duration of your account relationship or until you withdraw consent for marketing, whichever occurs first.

7.3 Secure Deletion. When personal data reaches the end of its applicable retention period, tvs71 will securely delete or permanently anonymise it using industry-standard data destruction methods. Anonymised data that can no longer be linked to any individual may be retained indefinitely for aggregate statistical analysis.

8.1 Technical Safeguards. tvs71 implements a comprehensive set of technical security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers;
• Encryption of sensitive data at rest, including stored identity documents and financial records;
• Secure, hashed password storage — we never store passwords in a recoverable plain-text format;
• Firewall protection and intrusion detection systems monitoring for suspicious network activity;
• Regular automated vulnerability scanning and periodic third-party security audits;
• Role-based access controls ensuring that only authorised personnel with a legitimate business need can access personal data.

8.2 Organisational Safeguards. In addition to technical controls, tvs71 maintains organisational safeguards including staff training on data protection responsibilities, confidentiality obligations for all employees and contractors who handle personal data, and internal data access logging and audit trails.

8.3 Data Breach Response. In the event of a personal data breach that poses a risk to your rights and freedoms, tvs71 will take immediate steps to contain the breach, assess its scope and impact, notify affected players via their registered email address, and take all reasonable measures to prevent recurrence.

8.4 Your Responsibility. While we take every reasonable precaution to protect your data on our end, you are also responsible for keeping your tvs71 account credentials secure. Do not share your password with anyone, do not use the same password across multiple services, and contact our support team immediately if you suspect your account has been compromised.

As a user of the tvs71 Platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact us at [email protected]. We will respond to all legitimate requests within a reasonable timeframe, typically within 30 days.

• Right of Access: You have the right to request a copy of the personal data tvs71 holds about you, along with information about how it is being used and with whom it has been shared;
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay;
• Right to Erasure: In certain circumstances — for example, where data is no longer necessary for the purpose it was collected, or where you withdraw consent — you may request that we delete your personal data. Please note that we may be required to retain certain data to comply with legal obligations, even after an erasure request;
• Right to Restriction: You may ask us to restrict the processing of your data in specific circumstances, such as while a dispute about its accuracy is being resolved;
• Right to Object: You may object to processing carried out on the basis of legitimate interests, including profiling for responsible gaming purposes, where you have grounds relating to your particular situation;
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications or analytics cookies), you may withdraw that consent at any time without affecting the lawfulness of prior processing;
• Right to Data Portability: Where processing is carried out by automated means on the basis of consent or contract, you may request that we provide your personal data in a structured, commonly used, machine-readable format.

The tvs71 Platform is strictly intended for individuals aged 21 years and above. We do not knowingly collect, process, or store personal data from anyone under the age of 21. If we become aware that personal data has been collected from an individual below this age threshold, we will immediately close the associated account and securely delete all related personal data.

If you are a parent or guardian and believe that a minor in your household has registered an account or provided personal data to tvs71, please contact us immediately at [email protected]. We will investigate and take prompt action. We also recommend the use of parental control software on shared devices to prevent minors from accessing online gambling platforms.

11.1 Updates to This Policy. tvs71 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, operational requirements, or applicable regulations. The revised Policy will be published on this page with an updated "Effective Date" at the top of the document. Where changes are material, we will notify registered players via their registered email address prior to the changes taking effect.

11.2 Continued Use. Your continued use of the tvs71 Platform following the publication of an updated Privacy Policy constitutes your acknowledgment of the revised terms. If you do not agree with any changes to this Policy, you should discontinue use of the Platform and contact us to request account closure and data deletion.

11.3 Contact Us. If you have any questions, concerns, or complaints regarding this Privacy Policy or the way tvs71 handles your personal data, please contact our support team:

• Email: [email protected] (plain text — not a clickable link)
• Response Time: We aim to respond to all privacy enquiries within 3 business days (Bangladesh Standard Time, UTC+6)
• Languages: Our support team can assist in English

We take all privacy concerns seriously and will work with you in good faith to resolve any issues relating to the handling of your personal data.